This Refund Policy applies to purchases of access to the web version of MathPoll.
As MathPoll is a digital product that provides access immediately after purchase, we do not generally offer refunds for change of mind once access has been provided.
If you are unable to access MathPoll after completing a purchase, or believe there is a technical problem with your purchase, please contact us so we can assist you.
We may first attempt to resolve the issue by restoring or reactivating your access.
Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
If MathPoll has a major problem, is not as described, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a refund or another remedy under Australian Consumer Law.
Payments may be processed by a third-party Merchant of Record or payment provider.
Where required, approved refunds may be processed through that payment provider using the original payment method.
To request assistance or a refund, contact:
Please include the email address used for the purchase and any relevant order or transaction information so we can identify the purchase.
If a refund is approved, the time it takes to appear in your account may depend on the payment provider, your bank and the payment method used.